Parts Return

Standard Return Policy

Used parts are non-refundable unless a verified failure occurs under PCM Automotive coverage. Returns for all new components are strictly governed by the specific terms of the manufacturer’s warranty. Please ensure all parts are inspected upon delivery, as our policy excludes returns for general preference or incorrect selection outside of these specific failure and warranty conditions.

 Review Policy

How to Return Your Part

Step 01

Initiate Request

Contact our support team with your order number and reason for return to receive a return authorization.

Step 02

Secure Package

Pack the part securely using original materials if possible. Include your original invoice and RA form inside.

Step 03

Ship & Process

Ship the item back to our facility. Once received and inspected, your refund or credit will be issued promptly.

Delivery Rules
  • The buyer provides cost for all parts returns unless PCM Automotive verifies a part defect.
  • PCM Automotive can assist with shipping price quotes on parts returns upon request.
  • Submit the order ID, clear part photos, and shipping receipt to start a parts return review.
  • Capture detailed images of the returned part's state before you ship it to our facility.
  • Each returned part undergoes a final check to validate the claim before a credit is issued.

Questions About a Return?

Contact our Eugene facility for technical return support and used parts inquiries.

Parts Return Inquiry